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Technical Operations

Application Performance Monitoring

Advanced monitoring to provide complete visibility into the health and performance of your applications and their supporting infrastructure
Advanced Application Monitoring Features
  • Distributed tracing
  • Live code profiling
  • Exception tracking
  • Service-level root cause summary
  • Trace-level root cause summary
  • Full stack visibility into critical applications
Key Takeaways

  • Full trace and service level root cause analysis to pinpoint issues fast
  • Full stack visibility into critical applications
  • Advance monitoring of applications, transactions, services, servers, hosts, containers, and serverless
Differentiators
  • Advanced platforms to provide distributed tracing, live code profiling and exception tracking – service dependency mapping
  • Monitoring across multi-cloud and hybrid environments
  • Quick problem identification and resolution

DevOps & Application Maintenance

Allowing clients to focus internal resources on higher-value workloads by offloading and outsourcing ongoing maintenance of legacy applications. iCloudWa provides highly skilled & experienced resources to monitor, troubleshoot and enhancement client applications and systems.
Outsourced / Managed Services
  • Perform regularly scheduled maintenance
  • Monitor application performance in production and execute performance improvements
  • Maintain hosted platforms, hosting provider and 3rd party vendor relationships
Key Takeaways

  • Decades of experience in supporting legacy application operations
  • Full support for DevOps or other Agile-based development models
  • Ability to link to Artech’s Call Center or Help Desk service offerings
Differentiators
  • Experienced in the application of DevOps principles to streamline the software development lifecycle
  • Integrated NOC/Service Desk/App Dev services for full incident/request lifecycle management
  • Deep level experience in multiple development stacks

Data Center Operations

ITAR-Compliance Network Operation Center Services: Unified Monitoring & Management across the Enterprise to isolate service interruptions real-time
  • Perform regularly scheduled maintenance
  • Monitor application performance in production and execute performance improvements
  • Maintain hosted platforms, hosting provider and 3rd party vendor relationships
  • Perform bug fixes
Outsourced / Managed Services
Key Takeaways

  • US-based Delivery Centers
  • Full ITAR compliance across: Access Controls, System Management, Transmission of Data, Executable Software on Shared Systems
Differentiators
  • Asset discovery and mapping Critical enterprise applications
  • Physical and virtual infrastructure Network, interface and circuits
  • Database performance monitoring

Workspace Services

Optimizing the service experience by providing a single point of contact to support end-user computing systems and services, while providing full lifecycle management of service incidents and requests through resolution.
Outsourced / Managed Services
  • Develop and maintain end-user, self-service options with advanced automation technology for routine IT tasks
  • Triage and front-end user support and service restoration
  • Full ITIL lifecycle Management
  • Incident & Request Management
Key Takeaways

  • 24x7x365 Global Support
  • Adaptive & Custom support models
  • Onshore and offshore footprint
  • Full orchestration across Artech Workplace infrastructure and support services
Differentiators
  • 24/7/365 centralized support
  • Blended L1/L2 technical skills
  • Adaptive support models
  • Self-service capabilities

Enterprise Monitoring & NOC

Unified Monitoring & Management Across the Enterprise to isolate service Interruptions Real-Time
Outsourced / Managed Services
  • Asset discovery and mapping
  • Critical enterprise applications
  • Physical and virtual infrastructure
  • Network, interface and circuits
  • Database performance monitoring
Key Takeaways

  • Fully redundant enterprise monitoring from Artech U.S. service centers with offshore support capabilities
  • L2 & L3 Application and Infrastructure Support
  • Integrates with Service Desk or Call Center offerings to deliver more value
Differentiators
  • 24x7x365 U.S.-based Enterprise monitoring and management
  • Central point of outage response, coordination & communication
  • Multi-skilled infrastructure, application and database engineers
  • Third-party vendor management and coordination